All services provided by The Spider’s Craft to the Customer are subject to the following terms and conditions.

1. Acceptance. A copy of these terms and conditions must be agreed to by all new customers at the time of submission of work to The Spider’s Craft, indicating agreement to and acceptance of these Terms and Conditions.

2. Charges. Charges for services to be provided by The Spider’s Craft are defined in the project quotation that the Customer receives via e-mail. All Web site design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Customer for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work.

Payment for services is due by check or via our secure online payment

3. Customer Review. The Spider’s Craft will provide the Customer with an opportunity to review the appearance and content of the Web site during the design and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Customer notifies The Spider’s Craft otherwise within two (2) days of the date the materials are made available to the Customer.

4. Turnaround Time. The Spider’s Craft will install and publicly post or supply the Customer's Web site by the date specified in the project proposal, or if no such date is specified, within four weeks of the date initial payment is received from the Customer, unless a delay is specifically requested by the Customer.

5. Payment. Invoices will be provided by The Spider’s Craft upon completion of the work for Web Design and any associated services. Invoices are normally sent via email; however, the Customer may elect to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or $20 per month of the total amount due.

6. Default. Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Customer in default maintains any information or files on The Spider’s Craft's Web space, The Spider’s Craft will, at its discretion, remove all such material from its web space. The Spider’s Craft is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Customer of the obligation to pay any outstanding charges assessed to the Customer's account. Checks returned for insufficient funds will be assessed a return charge of $25 and the Customer's account will immediately be considered to be in default until full payment is received. Customers with accounts in default agree to pay The Spider’s Craft reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by The Spider’s Craft in enforcing these Terms and Conditions.

7. Termination. Termination of services by the Customer must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honored until and unless confirmed in writing. The Customer will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

8. Copyright. The Customer retains the copyright to data, files and graphic logos provided by the Customer, and grants The Spider’s Craft the rights to publish and use such material. The Customer must obtain permission and rights to use any information or files that are copyrighted by a third party. The Customer is further responsible for granting The Spider’s Craft permission and rights for use of the same and agrees to indemnify and hold harmless The Spider’s Craft from any and all claims resulting from the Customer's negligence or inability to obtain proper copyright permissions. A contract for Web site design and/or placement shall be regarded as a guarantee by the Customer to The Spider’s Craft that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.